This Privacy Notice explains how we at The Old Town Hall Bed and Breakfast use any personal information we collect about you.
What information we collect about you
When you make a booking with us we collect the names of all the guests who will be staying, the home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to take a £50/per room non-refundable deposit.
How we use the information we hold on you
We use your home address as part of the card payment processing to validate the card.
We will use your email address to send you confirmation of the booking and other information you may find useful for your stay.
After your stay you will receive an automatic email from our booking system asking you to fill in a feedback form.
We will not use your telephone number to contact you unless it is for an emergency and/or we have been unable to contact you by email. We may contact you after your stay by telephone or email to discuss any lost property or left items.
There is no requirement to do so, but you may wish to share your dietary requirements, preferences or pertinent health issues with us. If you do, this information will be used to help make your stay more comfortable.
How is your data stored
All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, Freetobook.
Neither we nor Freetobook will share your information with any third party unless there is a legal reason for doing so.
We would like to stay in touch with you to send information about the B&B, any special offers we may have or local events. We send occasional emails (normally no more than every couple of months) to people on our distribution list. The distribution list is managed by a secure third party, Mailchimp.
If you would like to receive these newsletters please click here
You may change your preferences or unsubscribe via Mailchimp at any time.
Neither we nor Mailchimp will pass your details onto any third party.
If you would like stay informed of recent or past activity from The Old Town Hall you could consider following us on Facebook, Twitter or Instagram. We will never directly contact you via any of these platforms, but please check with each platform to ensure it meets with your security expectations.
We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.
For commonwealth guests;
- Name and nationality
For non-commonwealth guests;
- Name, nationality, passport number, address of next destination
We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.
Access to your information
You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at firstname.lastname@example.org
Third Party Bookings
Please be aware that we are not responsible for the privacy practices or the content of any website linking to ours or websites that we provide links to.
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