Privacy Notice

Privacy

This Privacy Notice explains how we at The Old Town Hall Bed and Breakfast use any personal information we collect about you.

What information we collect about you

When you make a booking with us we collect the names of all the guests who will be staying, the home address, email address and telephone number of the person making the booking.  We also collect a debit or credit card number to take a £50/per room non-refundable deposit.

How we use the information we hold on you

We use your home address as part of the card payment processing to validate the card.

We will use your email address to send you confirmation of the booking and other information you may find useful for your stay.

After your stay you will receive an automatic email from our booking system asking you to fill in a feedback form.  

We will not use your telephone number to contact you unless it is for an emergency and/or we have been unable to contact you by email.  We may contact you after your stay by telephone or email to discuss any lost property or left items.

There is no requirement to do so, but you may wish to share your dietary requirements, preferences or pertinent health issues with us.  If you do, this information will be used to help make your stay more comfortable.

How is your data stored

All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, Freetobook.

Neither we nor Freetobook will share your information with any third party unless there is a legal reason for doing so.

Marketing

We would like to stay in touch with you to send information about the B&B, any special offers we may have or local events. We send occasional emails (normally no more than every couple of months) to people on our distribution list. The distribution list is managed by a secure third party, Mailchimp.

If you would like to receive these newsletters please click here

You may change your preferences or unsubscribe via Mailchimp at any time.

Neither we nor Mailchimp will pass your details onto any third party.

Social Media

If you would like stay informed of recent or past activity from The Old Town Hall you could consider following us on FacebookTwitter or Instagram.  We will never directly contact you via any of these platforms, but please check with each platform to ensure it meets with your security expectations.

Guest Registration

We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.

For commonwealth guests;

For non-commonwealth guests;

We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.

Access to your information

You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at enquiries@theoldtownhall.co.uk

Third Party Bookings

If you book a room via a third party website, they will have their own Privacy Policy and will need to pass certain information relevant to the booking such as contact details, address and credit card details onto us to process the booking.  Please note, in some circumstances where they hide your email address from us, we have no choice but use their own systems to contact you via.  You should be aware that this means they record all details of our conversation between each other.

Website Privacy Policy

Please be aware that we are not responsible for the privacy practices or the content of any website linking to ours or websites that we provide links to.

By using the website, you are agreeing to the terms of our Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website.

Changes to Privacy Policy

The Internet and data privacy best practice are both developing. We therefore reserve the right to revise this policy at any time. If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

You can set your browser not to accept cookies. See www.aboutcookies.org for more information

Copyright

The materials contained on this site except as where identified as being the copyright of any other person are copyright to us and may be subject to other intellectual property rights. Whilst the pages may be downloaded or copied for the purposes for which the site is intended, such copies may only be used by you and within your organisation, and not for any commercial use without our express consent. All copyrights and trademark notices, marks, disclaimers and other such elements must be preserved and upheld at all times.