Booking Terms & Conditions
The Old Town Hall Guest House & Tea Room
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All bookings are subject to the following terms and conditions. Please read these carefully as they form the basis of your
contract with us.
Wedding Parties & Guests
WE NO LONGER ACCEPT GUESTS ATTENDING WEDDINGS. If you have made a reservation with us and are attending a Wedding please advise us immediately so we can help you to find alternative accommodation.
Making your booking
1.1 To make a booking, the party leader must contact us by either telephone, e-mail, letter or in person to check the availability of accommodation required. He/she must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. By making the enquiry, the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made.
1.2 Once we have received your enquiry we will, subject to availability, confirm your booking by issuing a confirmation letter on our behalf. Please check this letter carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.
Payment
2.1 In order to confirm your booking, a deposit or full payment per person must be paid to us within 7 days . The deposit or full payment will be deducted from your debit or credit card (whichever is indicated by you) on receipt of your instruction, or payment may be made in cash. Except as specified below, all deposits are non-refundable. Accommodation not secured by the required deposit or full payment will be released for general sale after 7 days and may not be available for you to re-book after this time.
2.2 The amount of the deposit/or full payment due will be notified to you at the time of booking and a receipt sent to you in our confirmation letter.
2.3 Any balance due must be paid by the date specified by us, normally the day of your departure. If you do not pay the balance in full and on time by the due date we are entitled to take steps to recover any monies due to us and will charge interest at a rate of 5% per month. In this case we will also be entitled to keep all deposits paid or due at that date.
Your Contract
3. A binding contract is formed between you and us when your booking confirmation is sent to you. This contract and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with the Courts of England and Wales only
Insurance
4. It is advisable for you to take out adequate Holiday Insurance Cover which should at least provide comprehensive cover if you have to cancel your booking. You should always check with your chosen insurance supplier what the policy you choose would provide cover for (ie ill health, redundancy etc). It is your responsibility to ensure that the insurance you purchase is adequate
for your needs.
Cancellations
5.1 Should you wish to cancel all, or part, of your booking after confirmation, you will be liable to cancellation charges as set out below. If your cancellation is covered by insurance, you will be eligible to reclaim these cancellation costs from your insurance supplier. Claims must be made direct to the insurer. If cancellation takes place more than 7 days prior to scheduled arrival you will lose the deposit you have paid. If cancellation takes place less than 7 days prior to scheduled arrival the full price of the accommodation booked must be paid unless the accommodation is re-let, in which case you will only lose the deposit you initially paid.
Changes and Cancellations by us
6. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before the start date of your booking, we will offer you the choice of the following options:-
(a) (for significant changes) accepting the changed arrangements
(b) purchasing alternative arrangements from us, of a similar standard to that originally booked if available. If the alternative arrangements we offer you are more expensive, we will not ask you to pay any more. If the alternative is less expensive, we will refund the difference to you.
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
Please note, the above options are not available where any change made is a minor one.
Force Majeure
7. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of circumstances beyond our control. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Bookings including Accommodation
8.1 You may arrive at your accommodation from 16.00 on the confirmed arrival date, earlier check-in maybe possible but your room may not be available. Vacation of your accommodation must be no later than 10.30 on your confirmed departure date. Any changes to these times must be agreed with us prior to arrival. If your arrival time is expected to be later than 18.30, please notify us at your earliest convenience.
8.2 The accommodation is provided for the benefit of you and each other person entitled to use said accommodation (ie members of your holiday group as detailed on your booking confirmation). You may not, therefore, provide access to the accommodation or transfer occupation to any other person without our prior written agreement.
Behaviour
9. When you book with us, you accept responsibility for any damage, extra cleaning or loss caused by you or any member of your party. Full payment for any such damage, extra cleaning or loss must be paid direct at the time to us. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions. We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the
booking of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
Contacting us
10.1 In all cases, any notice, request or instruction to be given in association with your booking shall be supplied via e.mail to the address indicated by you or such other address as may be subsequently notified. 10.2 In using e.mail transmission, it shall be deemed to have been served on the expiration of 12 hours after despatch.
Our Liability
11. (1) We promise to make sure that all parts of your booking which we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed or provided with reasonable skill and care. We will accept responsibility if any death, personal injury, failure or deficiency of your confirmed arrangements is caused by any failure by ourselves or our employees (providing they were at the time acting within the course of their employment) to use reasonable skill and care in performing or providing the
service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
(a) the fault of the person(s) affected or any member(s) of their party or
(b) the fault of a third party not connected with the provision of your confirmed arrangements which we could not have predicted or avoided or
(c) an event or circumstance which we could not have predicted or avoided even after taking all reasonable care (see clause 9)
(d) the fault of anyone who is not carrying out work for us (generally or in particular) at the time.
In addition, we will not be responsible where you do not enjoy your confirmed arrangements or suffer any problems because of a reason you did not tell us about when you made your booking or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or where any losses, expenses, costs or other sum you have suffered relate to any business. Please note, we cannot accept responsibility for any services which do not form part of our contract.
Prices and Website Accuracy
12. Please note, the information and prices shown on this website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the website and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your booking (including the price) at the time of booking.
Children
13. We do not accept children under the age of 18.
Smoking
14. Stictly no-smoking on the entire premises.
Complaints and problems
15. In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must inform us immediately. Until we know about a problem or complaint, we cannot begin to resolve it.
E&OE, The Old Town Hall Guest House, 29th July 2008
Bed & Breakfast between Leyburn and Reeth near Aysgarth Falls in The Yorkshire Dales